Terms and Conditions

Update Date 27/05/2025

Welcome to Zeveria!

Please read the following terms and conditions carefully before using our website or making any purchases. By using our website, you agree to abide by these terms and conditions.

1. General Information

• Zeveria is a Kuwait-based online store specializing in exclusive and uniquely designed women’s accessories.

• We offer delivery services within Kuwait and to Gulf Cooperation Council (GCC) countries.

2. Products

• All products displayed on the website are original and exclusive.

• Product colors may slightly vary due to screen settings or photography lighting.

3. Orders and Payment

• Orders are confirmed only after the payment is completed.

• We accept approved electronic payment methods within Kuwait and the GCC.

4. Shipping and Delivery

• Delivery within Kuwait takes 1 to 3 business days.

• Delivery to GCC countries depends on the shipping company, and customers will be informed of the estimated timeframe upon ordering.

• Shipping fees vary based on destination.

5. Order Cancellation

• Orders cannot be canceled after confirmation and payment unless the product is unavailable.

Privacy Policy

At Zeveria, your privacy is very important to us. We are committed to protecting your personal data.

1. Information We Collect

• We collect information you provide, such as your name, address, phone number, and email address when placing an order.

• This information is used solely to process orders and enhance your experience.

2. Use of Information

• We use your information to fulfill your order, communicate regarding delivery, or respond to inquiries.

• We do not share your personal information with third parties unless necessary for shipping or payment processing.

3. Data Protection

• Your data is protected using up-to-date digital security systems.

4. Cookies

• We may use cookies to improve your browsing experience and analyze user behavior on the site.

Return & Exchange Policy

Your satisfaction is our priority at Zeveria. We provide a fair and transparent return and exchange policy.

1. Return & Exchange Period

• You may request a return or exchange within 14 days of receiving your order.

2. Conditions

• Items must be unused, in their original condition, and in the original packaging.

• Returns or exchanges are not accepted for used or damaged items.

3. Accepted Cases

• Wrong item delivered.

• Product is damaged or has a manufacturing defect.

4. Process

• Please contact us via the phone number below with your order number and product photos.

• Requests are reviewed within 2–3 business days.

• The customer bears the return shipping cost unless the error is on our part.

Contact Us

For any inquiries or assistance regarding orders or policies, please contact us at:

📞 0096566729110

Thank you for shopping at Zeveria 💎